H.VIEW 5MP Cameras Live Audio Issues

paul2020
paul2020
edited July 2020 in SecuritySpy
Hi Ben,

I'd like to report an issue I've always has with my H.VIEW cameras where the live audio within the iOS app is choppy, and if someone is talking it sounds like the audio is playing back at double speed.

When playing back recorded video, audio works fine.

The same happens when watching live video from the web interface using "HTTP Live Streaming" (audio doesn't work with the other three formats).

I have Live H.264 Video turned off in the iOS app due to a previously reported issue with using this format on live videos.

I have 5 cameras over two servers and they all have the same problem.

This is the camera: https://www.amazon.co.uk/Security-Surveillance-Weatherproof-Detection-HV-500G2/dp/B0798LGRT7

The video feed is set to h265, 10fps, VBR, key frame 20, bit rate 6000.
Audio is set to AAC, sampling at 8000.

The SecuritySpy settings are using the ONVIF profile with RTSP as the Format.

I suspect there may be a more compatible profile I could try, so I'm happy to give you access to one of the cameras for testing.

Thanks,
Paul.

Comments

  • Ben
    Ben
    Hi Paul, does this happen when you are listening to the live audio in SecuritySpy itself? Click the speaker icon for this camera in the Camera Info window to test this.

    Can you confirm if this is happening with the latest beta version of SecuritySpy (currently 5.2.4b14). This beta has some changes to audio processing.

    If that doesn't do it, then please email us and provide the debug file (SecuritySpy menu -> Debug submenu -> Create Debug File On Desktop). If you can also send us a short movie captured by SecuritySpy that would be very helpful too, then we can compare the audio format in this to the audio format shown in the debug file.
  • paul2020
    paul2020
    Hi Ben,

    I can confirm the choppy audio also occurs when listening to live audio on the SecuritySpy server, and that this happens on 5.2.4b14.

    I will send you the debug file as requested.

    Thank you!

  • paul2020
    paul2020
    Hi Ben, Ticket 51416 has been raised. Thank you.
  • tylerknott
    tylerknott

    What was the solution to this? None of my cameras now stream sound via the app, webserver or even on a free copy on another computer where I added all the cameras from a security spy sever. I get the choppy audio as noted above on the main computer it's installed on and if I try to click the speaker icon on a computer where I added the cameras from a security spy server, the speaker button displays and disappears randomly, but there is no sound.

  • Ben
    Ben

    Hi @tylerknott the lack of audio in web clients was unfortunately a problem with earlier builds of v5.5. If you manually download and install SecuritySpy again from the SecuritySpy download page, this should fix this particular problem.

    In terms of the audio problems for this camera specifically, we did work with @paul2020 and I believe we fixed this for him, so please let me know if you continue to see this problem after reinstalling v5.5.

  • paul2020
    paul2020

    The issue I had was fixed in 5.2.4b16 and haven’t had any problems since.

  • tylerknott
    tylerknott

    Thanks guys! Yes, Ben I just needed to download a newer build.

    Keep up the great work! Couldn't imagine using another product.

  • Ben
    Ben

    Great to hear that!

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