Red video windows when using SecuritySpy 5.1 as a viewer

jcharr1
jcharr1
edited October 2019 in SecuritySpy
I have a registered copy of SecuritySpy running on a 2018 Mac Mini and use unregistered copies on several Macbook Pros as viewers that connect to the Mini. I just installed SS 5.1 on them. On the Mini everything looks fine. But on the MBPs the camera windows a lot of the time are solid red. Sometimes the camera video will appear and stay for a while. Sometimes it flickers red. Here's a screen capture of it: https://youtu.be/iyanqiukKvM

All of them are running macOS 10.15.

Comments

  • Robbie
    Robbie
    Just came to report something similar. I've an old 640 x 480 camera pointed at the cat litter tray -- honestly! :-)

    On a 2018 Mac Mini (server) and a 2012 Mac Pro 5,1 (as occasional viewer) the litter tray camera is solid green.

    Both machines are running macOS Mojave 10.15.6

    I've reverted to the previous version of SecuritySpy for now.
  • Ben
    Ben
    Sorry about this, it sounds like a problem with the new Metal-based video previews. I'm not quite sure why this would happen - we tested this on many different Mac models before release. To confirm this suspicion, please download and install the latest beta version of SecuritySpy (currently 5.1.1b1), open it, then do this:

    - Click the SecuritySpy menu
    - From the Debug submenu, check the option "Disable Metal For Video Previews"
    - Quit and reopen SecuritySpy

    Does this cause the video display to work properly?
  • Robbie
    Robbie
    Hi Ben

    Works purrfectly with Metal disabled for me. (Both Macs.)
  • srd
    srd
    edited October 2019
    Confirmed - Fine with metal disabled
  • Ben
    Ben
    Thanks for the quick testing. I've just posted a new beta (b2) - could you please try this with Metal enabled again and let me know if it works or not (note that you'll need to quit and reopen SecuritySpy whenever you change this setting).
  • Robbie
    Robbie
    Sorry, Ben. I still get a green preview window (both machines).
  • Ben
    Ben
    OK I think we've fixed this now. Please all try the new beta (b3) and report back. Thanks!
  • jcharr1
    jcharr1
    Turning Metal off in b3 fixes it for me. Unfortunately, turning Metal back on causes the red to come back.
  • Ben
    Ben
    OK, it seems that b3 fixes the green image problem but not the red image problem - they seem to be different problems. @jcharr1 I've just sent you an email about further exploration.

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