Not able to contact SecuritySpy server over internet (iPhone application)

Lucian
Lucian
edited July 2019 in SecuritySpy
Hi, please help me to find out why I can not reach SecuritySpy server over internet. I have the next settings:
- the server is running on a MacBook Pro (13-inch, Mid 2012), 8 GB RAM
- version of SecuritySpy 5.0.1
- there are 3 Hikvision cameras connected using H.264
- on the Web page in application test for Dynamic DNS Name is on green
- port si fw on the router (I wand to connect only https)
- I added SecuritySpy as an exception in the firewall

I think that I made all the necessary settings, but I can not connect to the server via internet. I get de error message in the iPhone application "unable to connect to the server".

Comments

  • Ben
    Ben
    Hi Lucian,

    It's difficult to diagnose these kinds of problems without looking at your actual settings. So please could you email us and include screenshots of the following:

    - SecuritySpy's Web settings, with the "How Do I Access This Server" info visible
    - Your Mac's Firewall settings
    - Your router's port forwarding settings.

    To capture a screenshot, press command-shift-4 and select the area you want to capture. A file called "Screen shot" will appear on your desktop.

    Thanks.
  • Lucian
    Lucian
    Hi,

    I sent requested print screens, ticket 48419.

    Regards.

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