C M A buttons greyed out in IOS app

AndyUK
AndyUK
edited December 2017 in SecuritySpy
Anyone seen this? On both mine and my wifes iPhone X’s (ios 11), the buttons are greyed out so I cant trigger the cameras.


Cheers

Comments

  • chubsta
    chubsta
    I have had this when I have added a new camera to SS but have not put in the cameras username and password in the settings box - I can still view the camera but not move it.
  • Ben
    Ben
    Yes this is probably a permissions issue - make sure that the "Arm and disarm, set schedules" option is enabled for the user account under Preferences -> Web -> Account.
  • AndyUK
    AndyUK
    Oddly it works fine on my iPad using the same IOS version with the same user account
  • Ben
    Ben
    That's strange, I'm not quite sure why this would be the case then. Have you tried deleting the SecuritySpy app from your iPhone, then re-downloading it from the App Store, and adding the server again (with the same username/password that is being used on your iPad)?
  • AndyUK
    AndyUK
    Thanks Ben - got it working. Deleting the app and re-installing it worked a treat. I guess it must have been a messed up setting somewhere in the app.

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