801 error

MikeS
MikeS
edited May 2017 in SecuritySpy
Any ideas why I get an 801 error message on just one camera?. The log I do not understand. iMac 27" running Sierra

Comments

  • Ben
    Ben
    Hi Mike, this indicates that the camera is sending some unexpected data that cannot be interpreted by SecuritySpy. If you check the log (File menu -> Open Log) there should be a full error code (two numbers) with a description. What does it say there?
  • MikeS
    MikeS
    Hi Ben
    Sorry for not getting back to you. I will check tomorrow and get back.
  • MikeS
    MikeS
    Here is the error log Ben.
    22/05/2017 10:14:21: Error communicating with the network device "Network camera 1". 4.1.4,70284,801 Failed to obtain video frame from network device. Data from network device not as expected.

    22/05/2017 10:24:29: Error communicating with the network device "Network camera 1". 4.1.4,70284,801 Failed to obtain video frame from network device. Data from network device not as expected.

    22/05/2017 10:24:51: Error communicating with the network device "Network camera 1". 4.1.4,70284,801 Failed to obtain video frame from network device. Data from network device not as expected.
  • Ben
    Ben
    Hi Mike,

    This error indicates that SecuritySpy is expecting a video stream, but the camera is sending a text document.

    Could you please let me know the make/model of this camera, and how you have set it up in SecuritySpy (specifically what Profile and Format you have set under Preferences -> Cameras -> Device)?
  • MikeS
    MikeS
    Thanks Ben. I won't be able to post back until the end of the week.
  • MikeS
    MikeS
    Further to your request for Device information I noticed that the Profile was set to MPEG-4RTSP. I have set it to JPEG HTTP which is the same as the other cameras, so will see if this is where the problem was.

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