License-this software will now be unregistered

jay
jay
edited December 2014 in SecuritySpy
Today, I get a security spy error: "the same licenses being used on a different computer-this software will now be unregistered"

It's only being used on one computer, and it's not even being viewed on another.

I enter the appropriate username and code, tells me I'm now licensed for 4 cameras. 2 seconds later it goes into demo mode with the security spy error from above.

The only thing I was doing today that involved my network is I added an AirPort Express off of an ethernet hub, one that drives 2 of my cameras... I've removed that Express and I still have the problem.

Thanks in advance and happy holidays and best in the new year.

Jay

Comments

  • jay
    jay
    Actually, if the AirPort Express is plugged into the hub… I can't connect to ANY cameras… I'm hating this superimposed "trial period expired"... for my selfish interests, I hope you're not enjoying some vacation for the holiday in some far-off land ;-)
  • Ben
    Ben
    Hi Jay, sorry you've experienced this problem, it's fixed in the 3.4.3 update available via the SecuritySpy download page so please simply quit SecuritySpy and download and install this new version, replacing your current one.

    Unfortunately the mechanism in place to detect duplicate license use didn't play well with Yosemite, so we found a new (much more reliable) method, and you should never get this message erroneously with 3.4.3.
  • jay
    jay
    Thanks... powerful software and G R E A T support.

    Happy New Year!

    BTW: you may recall I had a "permissions" problem that needed to be reset on each restart... thats gone with the update.

    Jay
  • Ben
    Ben
    Hi Jay, great to hear that all problems are now fixed. Happy to help, just sorry that you were inconvenienced by this.

    Happy new year to you too!

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