Notifications GCNAT

ihaveaquestion
ihaveaquestion
in SecuritySpy

Hi here’s one that I need an explanation for.

All my internet is provided by EE 4G modem. Obviously the downside is this put me behind a CGNAT. Now I have NGROK running on this Mac to provide a SSL tunnel that enable me to talk to Security Spy server via the app. However I have noticed that APP Notifications don’t work! Why is this and can it be fixed.

everything else is happy I can view my cameras via the app.


thanks

Comments

  • Ben
    Ben

    Notifications themselves require only that SecuritySpy has an outgoing connection to the Internet - these are delivered via Apple's servers. Then, once the notification is received by the iOS device, the SecuritySpy iOS app will connect back to your SecuritySpy server in order to obtain the image for the notification - this is the bit that requires incoming connections (which is what Ngrok provides).

    So, if you are seeing text-only notifications, without images, then it's specifically the incoming connections (Ngrok) that aren't working. But, if you aren't getting notifications at all, then this is a more general problem with the setup of notifications, and not related to Ngrok.

    Please follow these troubleshooting steps to debug notifications - I hope this will resolve the problem for you.

  • ihaveaquestion
    ihaveaquestion

    Thankyou Ben, this now works.

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