New router now some cameras not discovered.
I got e new TP Link AC1900. The default IP address is 192.168.0.1. My Old Netgear AX 2400 Model RAX30 had a default IP of 192.168.1.1. I changed my new router IP to 192.168.1.1 and Subnet Mask: 255.255.255.0.
3 of my 8 camera's show up in the Security Spy App. The other 5 do not and don't show up in Network Device Finder App.
The 3 discoverable cameras have a Subnet Mask of 255.255.255.0. I assume the 5 that are not discoverable used it too as I used to be able to see all 8 cameras before the router upgrade.
Comments
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You have done the right thing by setting the new router to the same LAN settings as the old router.
Try rebooting these 5 cameras that aren't currently working. They may have obtained an IP address on the 192.168.0 subnet while your new router was still set to that subnet, and they may be stuck there. A simple reboot (cut power and reinstate power) should then prompt them to obtain a new IP address, this time on the 192.168.1 subnet.
Does that do it?
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My bad. The 5 cameras not appearing were WiFI cameras. On the new router, I changed my WIFI network name slightly and thats why they weren't recognized. I fixed that issue.
The last problem is that I cannot access the cameras remotely. In SS preferences I have "HTTP enabled on port 8000" and "allow access from the internet for HTTP" selected. In my router preferences in the port forwarding section its asking for External port, Internal port and Protocol (Protocol choices of All, TCP and UDP) and I am not exactly sure what to put in these choices. I have tried several combinations that don't seem to work.
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I fixed the remote access issue after much time on trial and error. I needed to input my account info in the Dynamic DNS section of the router.
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Great to hear you fixed the problem, however you shouldn't have to use the router's DDNS feature, because SecuritySpy has its own DDNS feature (which gives you an example.viewcam.me name). Perhaps it simply took a bit of time for port forwarding to be automatically configured. If you have to configure port forwarding manually at any point in the future, the settings would be:
- Internal and external port: 8000 for HTTP access and/or 8001 for HTTPS access (we recommend the latter)
- Protocol: TCP
- You will also have to specify that you want these connections forwarded to the Mac running SecuritySpy. Sometimes routers will simply offer a choice of devices that it has discovered, in which case you simply select the Mac here. Otherwise, you will have to give your Mac a static IP address on your local network (either configured in the Network system pref on the Mac, or via a DHCP reservation in the router), and then specify this IP address as the destination in the port forwarding rule.
