Error processing the backup file

raouls
raouls
edited May 2021 in SecuritySpy
As described I have started receiving the following error messages since yesterday;
Error processing the backup file "date time Camera .sbf" 5.3.3,4443,4 File does not exist.
In case it was something in the settings, I have quite SS, restored the preference file from last week. Error still remains.
SS 5.3.3 running on OSX 10.13.6

Any suggestions?

Comments

  • gt306
    gt306
    That just started on my system as well.
  • Ben
    Ben
    The backup files are small files that SecuritySpy creates that allows it to restore recordings in the event of a fault such as a computer crash or power failure. This message indicates that a backup file was left behind, but no corresponding recording could be found. It's unclear exactly why this could have happened (one example could be when recording to an external disk, if that disk is then unexpectedly unplugged).

    These files are stored in a "Backup Files" folder that exists within the SecuritySpy folder within your Home folder. To stop the error message, simply delete the backup files from this folder. Make sure to do this while SecuritySpy is not running.

    Hopefully this is just a one-off. But if you see this again in the near future, please get back in touch and we'll investigate this further.
  • gt306
    gt306
    Looks like that did the trick! Thanks Ben!
  • raouls
    raouls
    +1, many thanks.

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