Sunba PTZ only getting a couple frames per second.
Pulling my hair out a bit. Have a Sunba P636 that I connected via ONVIF. It's only getting a frame or two, max 3 on SS. I've checked and checked everything on the Sunba side. Just confused as to what's going on.
I've checked and checked everything, no joy. Seems like the FPS is also laggy when directly connected to the camera. Anyone have experience with the P636 and have ideas?
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Looking into this more, things arefine when looking at the camera via the browser or an app such as Guard Station. The video is smooth and the camera is keeping up withtracking the subjects. When viewed via SS viewer or watching the actual saved video, it's super laggy and down to 2 FPS so as a result the video is choppy and doesn't capture what I can see in realtime with my eyes. I have 7 other cameras, all non-PTZ and working just fine, good FPS and no lag on saved videos.
I am saving the videos to a regular ol' hard drive attached via USB. My M1 is connected via 10G to a NAS, same issue re: lag. Was thinking maybe the disk wasn't able to keep up. But that's not the case.
Anyone have any Ideas? Camera seems decent and god video quality. Outside SS, seems to work just fine.
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Som late night support for Sunba! Seems like it's on their end, but sharing here.
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Thank you very much for providing a very detailed description and equipment installation environment. Our R&D team was aware of this problem, and we have reproduced the same problem on our side.
In general, this is a common problem for all cameras with smart rules on Blueiris, which may be caused by blueiris decoding the ONVIF Profile G rules. Since the Intelligent function will add some rule lines and detection box to the main video stream, these contents will have incompatibility problems on some third-party software platforms (maybe the ONVIF Driver of SecuritySpy or Blueiris has not updated to compatible with these Intelligent rules ONVIF Profile G ), so there will have the problem.
Currently we have a solution to this problem:
1. On the camera's web interface, press Ctrl+Alt+Shift+Y at the same time, the Demo menu will beactivated, Off the RTP metadata and ONVIF metadata function will lose the display of rules line on the main stream (in browser or guard station 3.0).
2. I think of a better solution, which could keep the intelligent rules line on the main stream and without video lag problem in Blueiris or SecuritySpy: Set the sub stream recording in Blueiris or SecuritySpy, so that you can see the intelligent rules line in the web, and without fps issue or lost singal issue anymore. However, the sub stream can only be up to 2MP But the image will sharp enough.
They also mentioned a newer firmware, but I can't find it anywhere online.
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Have you had any progress from Sunba support with this? I haven't heard of this problem before, but it's unlikely to be down to SecuritySpy. SecuritySpy has no control over the camera's frame rate - it basically just accepts whatever frame rate is being provided by the camera. Recording in SecuritySpy won't affect this either - if the disk isn't fast enough to keep up, you will see errors in the log (File menu > Open Log) related to this, but it won't affect the live video display.
It would be a shame if you have to use the substream, as this is going to be lower quality than the main stream. Can you see any settings in the camera (motion detection, non-standard encoding features etc.) that you can turn off? If this is indeed a camera resource issue, as Sunba seems to be suggesting, then something like this could help to free up resources to enable the camera to stream faster.
The other thing is to check the network: ideally everything should be connected together using wired Ethernet via a gigabit-speed switch.
