Motion status in Camera Info Window

asfafa
asfafa
in SecuritySpy

Running SS 5.5.1

Has anyone else experienced or does anyone know what the '-' means in the Motion column?

I saw this also for the Hallway camera earlier, restarted SS, and everything went back to normal, but a few minutes later, I see '-' for a different camera.

motion.png

Thank, Paul.

Comments

  • asfafa
    asfafa

    This time, two of the cameras have '-'.

    motion2.png

    I unticked and ticked the 'Motion' column and it was fine again, so looks like a bug/glitch?

  • Ben
    Ben

    This means that motion detection isn't currently being performed for these cameras.

    Most likely, it's because you have enabled the option under Preferences > General to "Perform motion detection only when required". With this option enabled, when motion detection isn't required for any current task (e.g. Motion Capture recording and Actions are currently unarmed), it is suspended in order to save processing resources.

    Instead, if you wish to have motion detection active at all times, you should uncheck this option. Motion detection won't use much processing resources on a modern Mac, so it's usually fine to leave it on all the time.

  • asfafa
    asfafa

    Thanks Ben. That's exactly right. I did have the option ticked. As I've recently moved to a M1 iMac I will untick it.

    Paul.

  • pgh
    pgh

    I'm not sure to understand, but I still have problems:

    Image 11-10-22 à 10.25.jpg


  • Ben
    Ben
    edited October 2022

    Hi @pgh - for your camera that isn't detecting motion, I suspect that the "Enable video motion detection" option under Preferences > Cameras > Triggers has been turned off. i.e. this setting:

    prefs-cameras-triggers.png
  • pgh
    pgh

    Hello. Motion detection is/was enabled:


    Capture d’écran 2022-10-13 à 07.37.47.png


  • Ben
    Ben

    @pgh - in that case, I'm not immediately sure what could be the cause. So that we can check your settings, please email us and provide a debug file (SecuritySpy menu > Debug > Create Debug File On Desktop) and we'll help you with this directly.

  • pgh
    pgh

    Must be a visual glitch because just a close/open window fixes it.

  • Ben
    Ben

    Good to hear that. I'll take a look to see if we can determine what could cause this, and fix it for the next update.

  • asfafa
    asfafa

    I have seen this happen again in my setup, even with the above settings, and closing and re-opening the Info Window resolved it, so a glitch I think.

  • Ben
    Ben

    I think we have found the cause of this glitch, we'll make sure it's fixed in the next update.

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