PTZ not working with 1 of 2 Amcrest IP2M-853E cameras

captainkrunch
captainkrunch
in SecuritySpy

I have two supposedly identical Amcrest cameras. PTZ suddenly does not work on 1 of the cameras. Both cameras are running identical firmware. I can PTZ the bad camera using the camera's built-in software. I am running SS 5.4.0. I am seeing this in the log:

01/18/2022 20:17:44: Error sending PTZ command for camera "South Aisle". 5.4.0,4430,302 

Could use a little help.

Comments

  • Ben
    Ben

    That's strange - 302 indicates that the camera is attempting to perform a redirection (i.e. it's replying "the resource you have requested has moved to this new location"), which is an unexpected response when issuing PTZ commands, and is not something we have seen before with these cameras.

    Have you tried rebooting the camera?

    The other thing to try is the "Dahua" profile under Preferences > Cameras > Device > Profile.

  • captainkrunch
    captainkrunch

    No joy on the Dahua profile. Same error 01/19/2022 08:35:08: Error sending PTZ command for camera "South Aisle". 5.4.0,4430,302 

    Soft restart also did not fix the issue. Will try a hard (power off) restart but not optimistic that will fix the issue.

  • Ben
    Ben
    edited January 2022

    I can't think what could be causing this. Perhaps you could go through all settings pages for both cameras side by side to see if you can spot any difference that could be relevant? Otherwise, perhaps a factory reset is worth a try.

  • captainkrunch
    captainkrunch

    Factory reset fixed the issue. Thanks for the suggestion!

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