Access Security Spy using IPv6 only

gobbler
gobbler
in SecuritySpy

Hello!

LAN.png

I'm currently running on this setup - I tried to draw it somehow, might help me explain better.

Until a few weeks ago, I had only IPv4 connection to the Internet and the Cable Modem had (accent on HAD) a menu which allowed me to forward the ports necessary to access the Security Spy server using the iOS app from the Internet, using the DDNS name provided. Thank you for this, it's very handy add-on to your app.

So, the ISP decided it's time to "upgrade the network", which is fine somehow, and added IPv6 to the connection. But, this upgrade came with a software update for the Cable Modem (provided by ISP - this model - CH7465LG-LC). Which upgrade disabled the menu configuration and the functionality for IPv4 port forwarding.

This way, even if the Security Spy DDNS test says OK, I cannot access the server with IOS app form the Internet.

The software update for the Cable Modem added this menu, named IPv6 port filtering:

Screenshot 2021-10-26 at 19.52.00.png


Is there a way to configure this setup to use again the iOS app for viewing the camera?

Please advise.

Costi

Comments

  • Ben
    Ben

    It's a shame that your ISP gave you this "upgrade" that comes with reduced functionality!

    One thing to check for is whether your router supports a feature called UPnP - if so, make sure it's enabled (a quick google reveals that this setting should be under the "Advanced settings" section in your router). Then, SecuritySpy should be able to set up the IPv4 port forwarding for you automatically. This assumes that your ISP is still giving out true public IPv4 addresses, which may no longer be the case judging by the nature of the changes they have made.

    While SecuritySpy's web interface does support IPv6, I'm afraid our DDNS service does not, so you'll have to use the IPv6 addresses directly. It should be possible to set up the IPv6 port filtering option in the router to make your SecuritySpy server available to the Internet via IPv6 (probably best to ask your ISP how to do this), but then you will only be able to access it from a connection that is also IPv6 enabled. So even if you got this to work, you will find that sometimes it works and sometimes it doesn't, depending on where you are connecting from.

  • gobbler
    gobbler

    Hello!

    The router has that option - UPnP - and it is (and it was) active. And the IPv4 it is public - appears interrogating sites for "what's my IP address", along with the IPv6. But with a catch:

    • the IPv4 address listed is from the router
    • the iPv6 address listed is from the machine which I use to ask for "what's my IP address"; one address for Mac mini server, another address for the machine I use daily.

    Even ARD does not work now, from the Internet. Or the VPN I have configured on mini server. Even the NTP port configured for the IP camera does not work. I cannot access them anymore. Like they (the ISP) blocked completely everything on IPv4.

    I tried to ask them, and I have accomplished nothing.


    I have to ask: the iOS app supports IPv6? I have to add also the port, or it will be detected automatically?


    Thank you for your time,

    Costi.

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