Failed to obtain video frame from USB
I've got an Aukey USB webcam connected to my SS host. It works well for a few days, maybe a week, but then I start getting the following error message by email regularly, and a blank feed / Offline in the SS app itself. Physically disconnecting and reconnecting the USB cable seems to fix the problem for an even shorter time.
Known issue? Can I provide any additional info that might help to troubleshoot?
http://test.aukey.com/products/1080p-webcam-pc-lm1
**Error from camera "Aukey USB", it will be closed. 5.3.1,7100,800 Failed to obtain video frame from local device. The operation timed out.**
This is the output from SysInfo on the USB device:
Product ID: 0x6006
Vendor ID: 0x0458 (KYE Systems Corp.)
Version: 50.02
Serial Number: PC-LM1E Audio
Speed: Up to 480 Mb/sec
Manufacturer: Vimicro corp.
Location ID: 0x14210000 / 28
Current Available (mA): 500
Current Required (mA): 256
Extra Operating Current (mA): 0
Known issue? Can I provide any additional info that might help to troubleshoot?
http://test.aukey.com/products/1080p-webcam-pc-lm1
**Error from camera "Aukey USB", it will be closed. 5.3.1,7100,800 Failed to obtain video frame from local device. The operation timed out.**
This is the output from SysInfo on the USB device:
Product ID: 0x6006
Vendor ID: 0x0458 (KYE Systems Corp.)
Version: 50.02
Serial Number: PC-LM1E Audio
Speed: Up to 480 Mb/sec
Manufacturer: Vimicro corp.
Location ID: 0x14210000 / 28
Current Available (mA): 500
Current Required (mA): 256
Extra Operating Current (mA): 0
Comments
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This is quite unusual, as USB cameras tend to be reliable. In this case however, it seems that the camera eventually stops providing images, which then causes SecuritySpy to give up waiting and report this error. Unfortunately it is unlikely that we will be able to do anything about it in SecuritySpy, as the issue is most likely with the camera itself. I would suggest you replace this camera with another model, or - even better - an IP camera.
