Constant Disconnecting

nckfrtg28
nckfrtg28
edited September 2020 in SecuritySpy
My setup consists of 7 cameras in total. Noting changed on the network. How I have my network setup, is I have a WiFi 6 mesh system, no cameras are directly connected to it. All of my cameras are connected via outdoor access points (TP-Link Omada). Out of all of them, I think only 2 of them are connected wirelessly to those access points. The rest are wired to a switch, which goes to the access point. Then the access point to one of the Mesh Extenders. Since installing the Mesh system about 6 months ago, I've had no problem with my cameras. But now, all of my cameras now disconnect every few seconds. But when viewing the cameras feed in like VLC, they stream just fine. So I'm completely confused on what happened. The only thing I haven't tried is going back a version to see if there is any different results. Any suggestions?

Comments

  • Ben
    Ben
    This isn't a known problem in any recent versions of SecuritySpy, so it sounds to me like a network issue. But if you want a link to a previous version of SecuritySpy please let me know which one and I'll provide it.

    Firstly, try rebooting all WiFi mesh devices. When they reboot, they should then pick optimal communication channels to avoid interference.

    It's a bit difficult to picture the layout from your description, but my general advice is that for any WiFi link from any camera back to the recording Mac, make sure that there isn't too large a distance, and try to connect as many cameras as possible by wired Ethernet rather than WiFi.

    VLC is probably using UDP transport - this is a connectionless method of transmission that therefore won't "drop" the connection, however if the network is unreliable then packets will get lost and you will get corrupt video. Conversely, SecuritySpy uses TCP transport by default, because it's more reliable (but it works via connections, which will drop if there is a network problem). If you would like to switch instead to UDP, check to see if there is a "RTSP UDP" option for the Format in SecuritySpy under Preferences > Cameras > Device (this exists for some profiles but not others).

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