View captured file (HD) not loading

nicholas

Hi,

I have two hikvision cameras and an imac isight camera recording. When viewing the files via the web interface on my imac (safari), the hikvision cube (2CD2442FWD-IW) fails to load the HQ version. When i download the clip it plays fine in VLC/quicktime etc. The low quality clips plays ok too.

The only difference i can see is that the working hikvision camera and the isight camera record as a m4v, whereas the hikvision cube records to mov. I realise there are just containers for the h264, wondering if safari is failing to load the video because of the file extension?

Regards,

Nicholas.

nicholas

The high-quality version plays just fine on my iPad. I suspect this is just browser/extension related...

nicholas

Ive answered my own question.

For anyone with the same issue:

Where AAC is not supported by the camera, SS generates a MOV file, causing compatibility issues with some browsers.

Select 'recompress audio' in the SS settings for the camera, and an M4V file is created.

I'm surprised that the consumer-grade pan and tilt cheapy hikvision camera supports AAC when the commercial type cube camera costing twice as much doesn't...

Ben

Good to hear you worked this out. This issue is explained in the following FAQ: Why can't I play back captured files in a web browser?.

Hikvision didn't used to support AAC in any cameras, so it's encouraging that one of your Hikvision cameras actually does - maybe it's newer? It's unfortunate that not all manufacturers implement AAC - I suspect this is due to the fact that AAC is patented and any manufacturer who produces products that include AAC codecs have to pay a license fee to the patent-holder.