Problems with update

jueziess

I got a installation error "There was a error while initialising 513, 10020" and not be able to start the security spy

Ben

Hello,

This is a permissions error - SecuritySpy is unable to create one of its standard folders while initialising. Open Disk Utility and run a "repair permissions" task (though this is not available on all macOS system versions).

Then restart your Mac.

Does that fix it?

jueziess

On Disk Utility for OSX 10.12.5 is only "First Aid" and I was running that and restarted the Mac. Unfortunately no success

Ben

There should be more information about what exactly is going wrong in the system log. Open Console (you'll find it in /Applications/Utilities/), select "All messages" on the left, and in the search box, enter "SecuritySpy". Could you please copy and paste here the full message that should begin "Unable to create required folder".

jueziess

Hi Ben,
below you will find the message
628: -> Incoming Request : actionID 4096, inClientPID 473(SecuritySpy), inBehavior 1, customVibeDataProvided 0, loop 0, loopPeriod 0.000000, inFlags 0, inClientCompletionToken 1

jueziess

Jun 28 16:24:23 Juergens-MacBook-Air-3 SecuritySpy[863]: Unable to create required folder, error: Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “Captured Files” in the folder “SecuritySpy”." UserInfo={NSFilePath=/Users/jueziessMacBookAir2013/SecuritySpy/Captured Files, NSUnderlyingError=0x618000057b20 {Error Domain=NSPOSIXErrorDomain Code=13 "Permission denied"}}
Jun 28 16:26:00 Juergens-MacBook-Air-3 SecuritySpy[867]: Unable to create required folder, error: Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “Captured Files” in the folder “SecuritySpy”." UserInfo={NSFilePath=/Users/jueziessMacBookAir2013/SecuritySpy/Captured Files, NSUnderlyingError=0x608000049bd0 {Error Domain=NSPOSIXErrorDomain Code=13 "Permission denied"}}

Ben

Thanks for the message, they confirm that this is a permissions issue.

SecuritySpy is attempting to create a folder at the following location:

/Users/jueziessMacBookAir2013/SecuritySpy/Captured Files

but it is being denied by the system.

Are you currently logged in as the user "jueziessMacBookAir2013"? If not then this would explain the problem - a different user won't be able to access this location. However if you are logged in as this user, the system should allow access.

Please try this:

- Navigate to /Users/jueziessMacBookAir2013/
- Create a "SecuritySpy" folder in this location if it doesn't already exist
- Select the SecuritySpy folder and Get Info in the Finder
- Make sure the current user (marked as "Me") has the "Read & Write" permission
- Click the gear button and select the "Apply to enclosed items" option

Does that fix it?

jueziess

Hi Ben,
yes works now. However I just before another user and that worked ??
As you proposed I added the SecuritySpy Folder to the other user and that worked.
Thanks
Juergen

Ben

Hi Juergen,

Good to hear it's working. Perhaps the capture destination was set manually (under Preferences -> Cameras -> Setup) to within the Home folder of a different user? One user is not allowed to access anything within the Home folder of a different user.