Losing connection to Axis PTZ 214 despite b17

Barefoot94040
Barefoot94040
edited December 2016 in SecuritySpy
09/13/2016 05:48:57: Error communicating with the network device "Frtyard". 4.0.2,70219,32 Failed to obtain video frame from network device. Broken pipe (connected has been closed by the other side).
I'm running the b17 beta for SS.
Axis camera's running 449 firmware.
Using default port numbers.
Connected via
Suggestions to trouble shot this ?
Thanks,
Buzz

Comments

  • Ben
    Ben
    Hi Buzz,

    There is a new beta version (4.0.11b8) so please try that. The error message from the log indicates that you are using 4.0.2, but perhaps this is an older message?

    How are the cameras connected to the Mac?

    How many Axis cameras do you have, and how many are exhibiting this problem?

    When this occurs, does SecuritySpy automatically reconnect to the cameras after a short time?
  • Barefoot94040
    Barefoot94040
    Running b8 now with no change.
    2 cameras connected via Ethernet at full frame rate. Both Axis cameras with just one, PTZ 214, exhibiting problem via MPEG4. 2nd camera, Axis 1054, works well, H.264
    Occasionally, additional error message "DNS resolution failed - could not resolve hostname to an IP address in order to connect to the server. I've used auto-discovered Bonjour address as well as direct LAN IP address with no apparent difference.
  • Ben
    Ben
    Could you please try reducing the camera's frame rate and/or switching to JPEG compression (use the Format setting in SecuritySpy and select JPEG HTTP). There is no particular reason why MPEG-4 at full frame rate shouldn't work, but there appears to be some network issue somewhere.

    Is your Mac also connected by wired ethernet, to the same switch as the cameras?

Categories