Timeout after computer reboot

dougbitt
dougbitt
edited February 2020 in SecuritySpy
Tried
1 rebooting the computer again
2 rebooting SS
3 IP Scanner, and Amcrest app recognizes video
4 SS device ONVIF with atuo discovered devices it is NOT recognized.

Help

Comments

  • Ben
    Ben
    We’ll need more information than this to diagnose the problem, including a screenshot of the camera’s device setup in SecuritySpy and the log file (File menu in SecuritySpy -> Open Log). If you email us these things we’ll help you with this directly.
  • dougbitt
    dougbitt

    This issue seems to have returned. Tried to reboot the computer, SS, & camera, but to no avail. The video shows up on the native camera app.


    Screenshot 2023-06-19 at 8.17.02 AM.jpg

    06/19/2023 04:19:04 Error communicating with camera "TC2 Garage Door". Error from network device. The operation timed out. 5.5.8,70900,800

    06/19/2023 04:49:04 Error communicating with camera "TC2 Garage Door". Error from network device. The operation timed out. 5.5.8,70900,800

    06/19/2023 05:19:04 Error communicating with camera "TC2 Garage Door". Error from network device. The operation timed out. 5.5.8,70900,800

    06/19/2023 05:49:04 Error communicating with camera "TC2 Garage Door". Error from network device. The operation timed out. 5.5.8,70900,800

    06/19/2023 06:19:04 Error communicating with camera "TC2 Garage Door". Error from network device. The operation timed out. 5.5.8,70900,800

    06/19/2023 06:49:04 Error communicating with camera "TC2 Garage Door". Error from network device. The operation timed out. 5.5.8,70900,800

    06/19/2023 07:19:04 Error communicating with camera "TC2 Garage Door". Error from network device. The operation timed out. 5.5.8,70900,800

    06/19/2023 07:49:04 Error communicating with camera "TC2 Garage Door". Error from network device. The operation timed out. 5.5.8,70900,800

  • Ben
    Ben

    The best thing to try here would be to set the camera to a static IP address on your local network, and then give this static address to SecuritySpy instead of the ONVIF "uuid" address that you are currently using. Static IP addresses are more reliable, and when using them, you can be sure they they will never change and therefore make the camera inaccessible at its previous address.

    • Use our Network Device Finder app to locate the camera on your network
    • Double-click on the entry in Network Device Finder to open its web interface
    • Log on and locate its network settings
    • Set it to a static address, and give it an address in the form A.B.C.D, where A.B.C is the same as all the other devices on your network (this is the "subnet") and D is a unique number from 0-254 that is not being used by any other device (and, ideally not close to any other device, i.e. outside the router's DHCP range).
    • Specify 255.255.255.0 as the subnet mask, and optionally provide the router's IP address and DNS address of 8.8.8.8
    • Then, provide SecuritySpy with the camera's static IP address


  • dougbitt
    dougbitt

    Never in all my life have I seen a camera reset its MAC address & gateway access. It's now working

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