Error 8807
Just started experiencing this problem with one of my cameras, log says:
07/16/2017 14:42:07: Error communicating with the network device "Network camera 2". 4.1.6,89900,8807 Failed to obtain video frame from network device. DNS resolution failed - could not resolve the hostname to an IP address in order to connect to the server.
Anyone got an idea what I can do? My other two cameras are functioning normally. I'm running 4.1.6, Mac OS 10.12.5.
07/16/2017 14:42:07: Error communicating with the network device "Network camera 2". 4.1.6,89900,8807 Failed to obtain video frame from network device. DNS resolution failed - could not resolve the hostname to an IP address in order to connect to the server.
Anyone got an idea what I can do? My other two cameras are functioning normally. I'm running 4.1.6, Mac OS 10.12.5.
Comments
There are a few different types of addresses you can use here, as follows:
- IP address (e.g. 192.168.0.1)
- Domain name (e.g. example.com)
- UUID (e.g. uuid:1234-5678-9012)
Addresses starting "uuid" refer to ONVIF devices, and must be used in conjunction with the ONVIF profile in SecuritySpy.
If you are using an IP address or domain name, make sure you are entering this correctly into SecuritySpy, and try it in a web browser (e.g. Safari) to make sure it works.
I hope this helps you resolve this problem, but if not please email us and include a screenshot of the camera's setup in SecuritySpy.
IP addresses and ONVIF auto-discovered addresses (starting "uuid") are more reliable than Bonjour addresses. For the next version of SecuritySpy we'll allow the use of ONVIF addresses with any camera profile (i.e. not just the ONVIF profile), so this should reduce the need to use Bonjour addresses.