IOS APP: Unable to connect
Hello
I just updated to 5.2.1, and I can't access it with SecuritySpy IOS anymore.
The connection is made, but the server responds:
Unexpected response from the server
gold
The server that respond is not SecuritySpy
I also can't access it with RemotePatrol either. It connects, but displays "version: ??? and 0 cameras"
Note that I use a personal certificate for SecuritySpy.
Is there anything new in this version?
thank you in advance
I just updated to 5.2.1, and I can't access it with SecuritySpy IOS anymore.
The connection is made, but the server responds:
Unexpected response from the server
gold
The server that respond is not SecuritySpy
I also can't access it with RemotePatrol either. It connects, but displays "version: ??? and 0 cameras"
Note that I use a personal certificate for SecuritySpy.
Is there anything new in this version?
thank you in advance
Comments
Then, please email us for direct help with this, because it sounds like a bug. If you can allow us temporary access to your system (just viewing privileges for one camera is fine) it would really help us to track this down.
I just installed 5.2, and everything works, from IOS (SecuritySpy and Remote Patrol), without any configuration changes.
It looks like a bug ...
I will send you an email with access link.
As above, I am running v5.2.1 (on Catalina 10.15.2), so I'll eagerly watch this thread for an update ;-)
- Open SecuritySpy 5.2.1
- Open this page in a web browser (Chrome or Safari):
http://ss-server-address:8000/++systemInfo
- Save the page (File menu -> Save)
- Email us and attach this file.
Many thanks.
Please let me know if I should start a new thread.
I try send you an email for 2 days, but I can’t because my email is tagged as spam
@zoff - what you are describing is a different problem. This sounds like some issue caused by the new router (e.g. port forwarding). Please take a look at the Remote Access section of the installation manual, and if that doesn't help, please email us for direct help with this.
So could you all please check the names of your groups (Preferences - Groups) and, for now, use only alphanumeric characters for these names, until we can fix this bug in the next update.
I did have non-alphanumeric characters in the group names.
I modified, reinstalled version 5.2.1 and everything works.
Thank you