PTZ doesn't work on Hikvision
  • Hello,
    I'm trialing securityspy to see if i can get it to work to replace current solution, which is vendor specific so I can't currently use all my cameras in one bit of software. I have a mix of Hikvision and Linksys cameras, all PTZ.
    Security Spy works shows video from all the cameras just fine. PTZ controls in SS work fine controlling the Linksys cameras, but when I try to control the Hikvision nothing happens. No errors and no movement. I push the button top right of the window to make the PTZ control appear then when i moved around the virtual joystick nothing about the image changes. Same is true of the control when viewing just the hikvision camera and also when in a matrix showing a mix of cameras from both vendors.
    The Hikvision model is DS-2DE3304W-DE running latest firmware.
    PTZ works when logging into the camera's web server and using the web controls. PTZ also works when using IVMS-4200 (Hivision's own client) on the same Mac on which I am trying Security Spy so I don't think it's a network issue else neither bit of software should work.
    I'm not sure where to go next. Does anyone have any ideas?
  • Hi Erik,

    The latest beta version of SecuritySpy (currently 4.2.4b10) has a fix related to Hikvision PTZ control, so please could you try this and let me know whether this fixes the problem or not.

  • Ben that totally worked, nice one! Now I just need to work out how many cameras to license! Cheers!
    As a curio was this related to hikvision's decision to disable ONVIF by default in all new firmwares?
  • Hi Erik,

    Great to hear it's working now.

    This is not related to ONVIF - it's simply due to some out of date commands that SecuritySpy was using, that have changed in newer Hikvision camera models.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!